PAMELA VALDEZ-CASTILLO
With over eight years of experience in customer service, I take pride in making every client feel valued, heard, and supported. As an Intake Specialist, my role is more than just assisting with appointments—it’s about creating a welcoming and compassionate first step in each person’s journey toward healing.
Fluent in Spanish and deeply committed to helping others, I ensure that every client’s needs are met with care, patience, and efficiency. Whether guiding individuals through the intake process or addressing concerns with empathy, I strive to make each interaction as smooth and reassuring as possible.
Professional Experience & Expertise
My background includes roles at Lowe’s, RSB Gym, Freedom Tax & Insurance, State Farm, and The Home Depot, where I developed strong skills in communication, organization, problem-solving, and client support. These experiences have shaped my ability to navigate diverse client needs with professionalism and warmth, making me a valuable resource to both our team and the families we serve.
A Heart for Helping Others
Beyond my professional life, I am a devoted wife and mother who cherishes creating lasting memories with my husband and son. My passion for supporting others aligns perfectly with our mission—to provide exceptional counseling and play therapy services that foster healing and transformation for children, teens, and families.
I am truly honored to be part of this team and look forward to assisting every client with kindness, dedication, and a commitment to excellence.
ESPAÑOL
Especialista en Admisiones | Apoyo Compasivo para los Clientes
Con más de siete años de experiencia en servicio al cliente, me enorgullece hacer que cada cliente se sienta valorado, escuchado y apoyado. Como Especialista en Admisiones, mi papel va más allá de gestionar citas—se trata de brindar un primer paso acogedor y compasivo en el camino de cada persona hacia la sanación.
Fluida en español y profundamente comprometida con ayudar a los demás, me aseguro de que las necesidades de cada cliente se atiendan con cuidado, paciencia y eficiencia. Ya sea guiando a las personas en el proceso de admisión o resolviendo inquietudes con empatía, mi objetivo es hacer que cada interacción sea lo más sencilla y tranquilizadora posible.