Frequently Asked Questions

At Creative Family Counseling & Coaching, we want you to feel informed and comfortable before getting started. Below are answers to common questions about scheduling, fees, insurance, counseling, and coaching.

Do I need to schedule an appointment?

Yes. All counseling, play therapy, and coaching sessions are scheduled in advance. To schedule, call (770) 648-2500 or contact us through our website.

We offer flexible scheduling, including evening appointments.

What should I expect at the first counseling session?

Your first session gives us time to learn more about your concerns, history, and goals.

For child and teen counseling, the initial appointment is typically parents-only. This allows parents to share concerns and important background information before the therapist begins working individually with the child or teen.

How should I explain play therapy to my child?

Keep it simple:

“You’ll be coming to a special playroom where you can play, create, and talk. It’s a place just for kids to help with feelings and things that might be hard.”

Play is a child's natural language, and our goal is for children to feel safe, accepted, and understood.

What if parents are divorced or separated?

We always require a copy of the current parenting plan before beginning services with a minor whose parents are divorced or separated.

If you share joint legal custody, we require written consent from both parents unless there are safety concerns.

If you have sole legal custody, we can proceed with one parent's consent. However, when appropriate, we may encourage involvement from both parents, as support from both parents can be beneficial to the child and the counseling process.

Is counseling confidential?

Yes, with certain legal and ethical exceptions, including safety concerns, suspected abuse or neglect, a valid court order, or when you authorize us in writing to share information.

If insurance is used, certain information must also be shared with the insurance company for billing and coverage.

How much does counseling cost?

Licensed Professional Counselor (LPC)
Initial Intake or Family Session: $175
50-minute Individual or Play Therapy Session: $150

Master’s Level Counseling Intern
All Counseling Sessions: $100

Do you accept insurance?

We primarily operate as a private-pay counseling practice.

Rebecca Muyres, LPC, is currently in-network with Health Partners (Cigna TPA), Alliant, Healthgram, Benefit Support, and 
Edison Health Solutions.

For other insurance plans, we may provide a Superbill for possible out-of-network reimbursement. Coverage and reimbursement depend on your individual plan.

Insurance is not accepted for services provided by Master’s Level Counseling Interns or for coaching services.

What is the difference between counseling and coaching?

Counseling focuses on mental and emotional health, healing, and clinical concerns. Coaching is goal-oriented and forward-focused, emphasizing growth, confidence, habits, accountability, and action.

For more information about Coaching vs. Therapy, visit our Life Coaching page.

How much does coaching cost?

Discovery Session: $150
Individual Coaching Session: $150

Coach Jeff Muyres also offers coaching packages that reduce the per-session rate. Package options and pricing are discussed during the Discovery Session.

Are parents involved when Jeff coaches a teen?

Yes. When Coach Jeff works with clients under 18, he also meets with the parents during the initial discovery session and often throughout the coaching process.

What payment methods do you accept?

We accept Visa, MasterCard, Discover, American Express, and HSA cards. We do not accept cash.

What is your cancellation policy?

Please contact your therapist or coach at least 48 business hours in advance to cancel or reschedule.

Cancellations with less than 48 business hours' notice incur a $100 late cancellation fee.

What happens if I'm late?

Sessions begin and end at their scheduled times. If you arrive late, your session will still end at the originally scheduled time.

If you are more than 20 minutes late, the appointment will be canceled and charged as a missed appointment.

What should I do in a crisis or emergency?

Creative Family Counseling & Coaching is not an emergency or crisis service.

For an immediate medical or mental health emergency, call 911 or go to the nearest emergency department.

You can also call or text the 988 Suicide & Crisis Lifeline by dialing 988, available 24/7 nationwide.