FAQ

Do I have to schedule an appointment? 

Yes, all counseling appointments need to be scheduled ahead of time. If you would like to schedule an appointment, call one of our therapists. You may call Rebecca Muyres, LPC  at (770) 648-2500 or Katie Ellison at (470) 798-0539.

What can I expect in the first session? 

In the  first session, we will meet with you to gather personal and family history. For all child/teen sessions and family sessions, we initially meet with the parents.  For young children, we meet with the parents alone for the first session in order to assure that you feel comfortable with me and we can answer all your questions without the child having to be present. The following session, we will meet with your child alone for their initial play session. From there, we will all work together to formulate a treatment plan and decide on frequency of sessions, individual and/or family sessions, as well as treatment modality.

What if the parents are divorced? 

If you have joint legal custody of the child, we will need consent from both parents unless the child may be at danger from one of the parents. If you have sole legal custody, then we can proceed without consent. However, it may be beneficial for the other parent to be involved in treatment in order for the child to progress and heal, as well as both parents to be most helpful to the child.

Is everything confidential?

All information you share with us, whether in sessions or over the telephone, may become part of your clinical record. Communications between client and therapist are confidential. Such information will not be released to anyone, including other agencies, without your written consent. There are some exceptions to a client’s confidentiality, which are 1) we believe that your life or someone else’s is in danger, 2) we suspect abuse or neglect of a child, elderly or disabled person, 3) we have your signed written consent to release information or 4) we are ordered by a court to disclose information. In addition, if you choose to use your health insurance to cover part or all of the cost of treatment, you are consenting for us to reveal: a) the fact that you are a client and b) the primary diagnosis for which you are receiving treatment.

Do you accept insurance?

Our practice operates largely on a private pay system. Participating in counseling through private pay keeps your health record confidential and prevents the use of a diagnosis in your permanent medical file from impacting you at any time in the future. Private pay also allows you to determine the type, length, and frequency of sessions rather than being limited to the restrictions put in place by insurance plans.

Rebecca Muyres, LPC is currently in network with ACS Benefit Services, Amerigroup, Administrative Solutions, Alliant Health Plans, Anthem, Benefit Support, Blue Care Network, Blue Cross Blue Shield, CareSource, Cigna, Healthgram, HealthPartners, HealthSCOPE Benefits, Multiplan/PHCS, NGHS, S & S Healthcare and UMR. We also accept HSA cards. Our other therapists will soon also be in-network with Amerigroup, BCBS, CareSource, Cigna, Peachcare and Multiplan/PHCS.

Sometimes out of network benefits are close to in-network benefits, and we would be happy to check your out of network benefits for you before your first session and let you know what those benefits are. We then can provide you with a superbill that you can submit to your insurance or reimbursement. If that works for you, I will just need your insurance ID number. Group number and your date of birth, along with the customer service number on the back of the card.

How much do sessions cost?

For those using their insurance benefits, there are many variations for individual insurance plans including deductibles, co-pay amounts, and co-insurance amounts. Creative Family Counseling will contact your insurance company to learn what amount you are responsible for per session and will process insurance claims on your behalf. Ultimately, however, you are responsible for payment if for some reason your claim is denied even if you are no longer receiving services at Creative Family Counseling.

For those who are non-insured, or choosing not to file insurance (self-pay), the initial intake session currently costs $150.00. The following  45-50 minute sessions cost $100.00.

Can I cancel my sessions?

Therapy is most beneficial with regularly scheduled sessions. However, if you need to cancel or reschedule your appointment, please notify your therapist  at least 24 BUSINESS hours in advance so that she can fill that slot with another client. Cancelations that are not made at least 24 BUSINESS hours in advance will carry a $50 late cancelation fee.

What If I show up late for my session? 

We are scheduled to see clients hourly. Therefore, it is necessary to be prompt for your session. If you arrive late for your session, only the remainder of the scheduled session time will be utilized. If you are more than 20 minutes late, the appointment will be rescheduled and you will be charged a missed appointment fee.

What if I have an emergency?

If you are in a medical or mental health emergency situation, you are advised to contact your local hospital or Northeast Georgia Medical Center at (770) 219-9000, where emergency mental health personnel are available 24 hours a day. Please dial 911 for immediate assistance.